How Does Curbside Pickup Work?
- Reserve your APL items online or over the phone using our Holds system.
- We'll take a few business days to find your Holds and get your order ready. If your items are coming to us from other libraries it may take longer, so keep an eye on your account!
- You'll receive a Hold Notification like normal when you have an item available for pickup. To maximize your curbside appointment, please wait until you have a few things ready!
- Once your items are available, reserve your pickup time here in Calendly - be sure you select the library that matches your holds pick up location.
- When you arrive for your pickup time, at your chosen library, call the posted phone number with your spot number.
- Please have your library card number ready at pickup.
- Staff will deliver your items for contactless pick-up. Items will not be placed in vehicles.
Who Can Use Curbside Pickup?
Curbside Pickup will be available for patrons with a physical library card or verified card number, whose account is in good standing. Curbside Pickup is unavailable for Temporary Card Holders. Temporary Cardholders have access to many of our eResources.
What Time Can I Pick Up My Items?
Who Can Pick Up My Items?
Anyone may pick up your items, but they must present your library card or have your library card number in order to pick up your items. Staff will not release items to those without a verified library card number.
What items can I check out?
Currently only from items from Anchorage Public Library locations are available for holds. Materials available books, CDs, Playaways, and DVDs. Larger items such as STEM Kits and Book Club Bags are not available for check out or return at this time.
How Many Items Can I Have?
Requests are limited to 10 items per Library Cardholder at a time. Multiple card holders may combine into one pickup.
How Much Does Curbside Cost?
There is no fee for this service.
What if I can't get an appointment before my hold will expire?
We understand there is currently a lag between holds and available appointments. At this time we are working on a fix for both hold expiration and wait times. We appreciate your patience and ask you to bear with us and either make the next available appointment or check back in a couple of days to see if something closer opens up.
What happens if I miss my curbside appointment?
On the day of your appointment your items are checked out to you. We ask you try to be prompt and come during appointment window. If you miss your appointment, items will be checked back in and made available to others at the end of the business day.
What if I need to cancel and reschedule my appointment?
Life happens. We understand. If you are unable to keep your scheduled appointment we appreciate the cancellation so another patron may grab that spot. Cancellations with less than 24 hours notice will result in re-shelving of items and a new holds request and appointments will need to be made.
What if I have items on hold but do not feel comfortable using the curbside service?
What if I no longer want to check out the items I have on hold?
Please call 907-343-2975 and ask to be connected with staff at your library.
When are my items due?
All items checked out prior to the closure of Anchorage Public Library will be due 6/30/2020 - All items checked out through curbside will have a standard due date moving forward. Please review our Circulation Policy for those timelines.
How Do I Return My Items?
Please use our outside book drops. All books will be placed in quarantine before being placed back on shelves. If you have a bag or STEM kit checked out, please do not return it until our buildings reopen and you can hand it directly to a staff person.
I returned my items, but my account says they are not checked back in yet.
In order to ensure the safety of our staff and customers, we are placing all returned items into quarantine before checking those items in. Your items should be marked returned within 3-5 business days.
What are the safety precautions your staff is taking?
All staff members are required to wear gloves, a face covering and will practice social distancing from other staff members and members of the public during the curbside service.
What if I don’t have a car, but still want Curbside Pickup?
You don't need a car to use our curbside pickup service. You can walk, bike or drive to your appointment.